Shipping policy

At Becalm, we’re committed to delivering your skincare essentials safely, swiftly, and with care. Below is everything you need to know about how we ship your orders.

Shipping Coverage

We currently ship across India, including metro cities, tier-2 towns, and remote pin codes. If your location is not serviceable, we’ll notify you promptly and issue a full refund.

Order Processing Time

  • Orders are typically processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed the next working day
  • You’ll receive an email or SMS confirmation once your order is shipped

Estimated Delivery Time

  • Metro cities: 3–4 business days
  • Tier-2 & Tier-3 towns: 4–7 business days
  • Remote locations: 7–10 business days

Please note: Delivery timelines may vary due to courier delays, weather disruptions, or high-demand periods.

Shipping Fees

  • Prepaid orders: Free shipping on all orders
  • Cash on Delivery (COD): Free on orders above 499. An additional COD fee of INR 40 is levied for orders below 499

Order Tracking

Once shipped, you’ll receive a tracking link via email or SMS. You can monitor your order status at any time using this link.

Delivery Issues

If your order is delayed, damaged, or marked delivered but not received:

  • Email us at care@becalm.com within 48 hours
  • Include your order ID and any relevant photos or courier updates
  • We’ll investigate and resolve the issue promptly

Additional Notes

  • We do not currently offer international shipping
  • Becalm is not liable for delays caused by courier partners, but we’ll always support you in resolving them
  • In case of delivery failure due to incorrect address or phone number, re-shipping charges may apply

We’re here to ensure your skincare journey starts smoothly. For any shipping-related queries, please reach out to care@becalm.in — we’re always here to help.

 

Would you like a branded version for your packaging insert or a visual tracking guide for your thank-you page? I can also help you draft a COD-specific delivery disclaimer or courier escalation SOP.